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FAQs
What shipping options do you offer? Can I add insurance?
We offer shipping via UPS, FedEx, DHL, and the Post Office. Delivery times range from 3-4 business days for major cities to 1-3 weeks for Post Office deliveries. You can add insurance to protect against loss or damage, with the cost depending on the shipment’s value.
What are your pricing & minimum order quantities (MOQs)?
Our MOQ is 25 pieces for standard items and 50 for smaller items. Pricing varies by complexity. Sample costs are typically three times the wholesale price. Larger orders receive wholesale pricing, while samples cost more.
Do you offer customization?
Yes! We work closely with you to create custom designs. Provide detailed specs to help us minimize revisions. We offer design consultations, prototypes, and production scaling. We also offer NDAs to protect your designs.
What materials do you use?
We specialize in gold, silver, brass, and bronze, with eco-friendly options available. Our jewelry meets safety standards, especially for children. We also offer enameling and access to purification services via partners.
What is the order process & payment terms?
Production starts with a 40% deposit, and the balance is due before shipping. Orders take 4-8 weeks. Payment options include bank transfers, credit cards, and PayPal. Partial shipments are available for large orders.
Do you offer bulk discounts and special packaging?
Yes, discounts are available for bulk orders. We also provide custom packaging to reflect your brand. Packaging costs depend on complexity.
What special services do you offer?
We offer custom plating (gold, silver, rhodium) and protective coatings like e-coating and nanocoating. Custom packaging services are also available.
How do you handle consultations and communication?
We offer consultations via email, phone, or video. Our team assists with material selection, design, and production logistics. Complex projects may incur extra fees for research and development.
